December 2019 (updated)
By using this Site, you understand and agree to the terms of this policy. This Site is owned and operated by Blue Bell Hospitality Services (Pty) Ltd, (www.bbhs.co.za (“Blue Bell Hospitality Services”,”bbhs”, “us”, “we”, “our”). The Site is intended for use by a South African, but may be accessed both in South Africa and abroad. For data protection purposes, Blue Bell Hospitality Services (Pty) Ltd, is the controller and, unless otherwise noted, is also the processor of data. Information collected may be retained indefinitely, and may be stored, processed, accessed, and used in jurisdictions whose privacy laws may be different and less protective than those of your home jurisdiction.
Collection of Your Personal Information
When you visit this Site, certain kinds of information, such as the Website that referred you to us, your IP address, browser type and language, and access times, may be collected automatically as part of the Site’s operation. We may also collect navigational information, including information about the pages you view, the links you click, and other actions taken in connection with the Site.
We may combine your visit and navigational information with personal information that you provide. You may always choose not to provide personal information, but, if you so choose, certain products and services may not be available to you.
Personal information (e.g., your name and contact details) is collected when you choose to interact with us via the Site such as, for example, contacting us or requesting information.
Use of Your Personal Information
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
First name and last name
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We collect and use your personal information to operate and improve the Site, to provide services and information to you, to better understand our customers, to provide better products and services, to display content that is customised to your location and preferences, to assist us with Site administration, such as with troubleshooting any problems, detecting fraud, resolving disputes, and for any purposes deemed necessary or required by Blue Bell Hospitality Services (Pty) Ltd, (www.bbhs.co.za) to enforce the Website Terms and Conditions of Use and other terms or conditions applicable to any portion of the Site.
We may also use your contact information to enable ourselves to communicate with you. We may send transaction-related communications. We may also send you newsletters or marketing communications to inform you of new products or services or other information that may be of interest. If you do not wish to receive marketing communications, you should follow the “unsubscribe” instructions included within each communication. Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or account communications (e.g., confirmation e-mails and account statements), where applicable.
We may, for marketing purposes, disclose aggregate statistics (information about the user population in general terms) about your personal information to our advertisers, affiliates or business partners.
Blue Bell Hospitality Services manages reservations for accommodation establishments and your personal data will be submitted to the establishment booked and no other in our network, this data is processed to confirm your reservation and provide the details to the establishment for your confirmation of booking.
NightsBridge.com: We have teamed up with nightsbridge.com for our booking transactions located in Cape town South Africa. (www.nightsbridge.com) (hereafter nights bridge) to offer you our online reservation services. While we provide the content to this website and you make a reservation directly and payment with nights bridge, the reservations are processed through nightsbridge.com. The information you enter into this website will therefore also be shared between nightsbridge.com and us its affiliates booking systems. This information may include personal data such as your name, your contact details, your payment details, the names of guests traveling with you and any preferences you specified when making a booking.
Third-party service providers: We use service providers to process your personal data strictly on our behalf. This processing would be for purposes as included in this Privacy Statement such as facilitating reservation payments, sending out marketing material or for analytical support services. These service providers are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
Personal information collected by us may be stored and processed in South Africa or any other country in which we or our service providers or agents maintain facilities and, by using this Site, you consent to any such transfer of information outside of your country.
Sharing of Your Personal Information
We may share your personal information with service providers who perform services on our behalf. Those companies or persons will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Information about our users, including personal information, may be disclosed as part of any merger, acquisition, or sale of the company and/or its assets, as well as in the unlikely event of insolvency, bankruptcy, or receivership, in which case personal information would be transferred as one of the business assets of the company. We may notify you of such an occurrence as described in clause 13 below.
We reserve the right to disclose your personal information, without notice, if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our company, employees, users, or the public.
Security of Your Personal Information
Whilst we cannot guarantee the absolute security of your personal information, we take all commercially reasonable steps and measures to keep it secure and protect it from loss, misuse, unauthorised access or disclosure by following generally accepted security policies and rules. However, we cannot accept any liability whatsoever for any unauthorised access or loss of personal information despite our best endeavours.
Personal Information Preferences
We respect your right to make choices about the use and disclosure of your personal information. If at any time you decide that you do not want to receive marketing communications from us, please let us know by sending an e-mail to firstname.lastname@example.org.
If you choose not to receive marketing communications please be advised that you may continue to receive transactional or account communications (e.g. confirmation e-mails and account statements), where applicable.
Access to Your Personal Information
You can write to Blue Bell Hospitality Services (Pty) Ltd, (www.bbhs.co.za) at any time to obtain details of the personal information we may hold about you at the following address:
41 Estcourt Avenue
Please quote your name and address and a brief description of the information you want a copy of to enable us more readily to locate your data.
We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you. We may charge a fee to cover the reasonable administration costs involved.
Blue Bell Hospitality Services, may use “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a Web server in the domain that issued the cookie to you. The information that cookies collect may include the date and time of your visit, information which you provided when subscribing to a communication or signing up for a service, and your navigational history.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use any interactive features of our Site and services that depend on cookies.
In addition to cookies, we may use other technologies, including single-pixel images on our Site and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
We use the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including Personal Data, to South Africa and process it there.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Analytics and advertising
Our Service uses Google AdWords. AdWords is an online advertising program. Their advertisement policy can be found at https://support.google.com/adspolicy/
As part of Google AdWords, we use so-called conversion tracking. When you click on an ad served by Google, a conversion tracking cookie is set. Cookies are small text files that your internet browser stores on your computer. These cookies expire after 30 days and are not used for personal identification of the user. Should the user visit certain pages of the website and the cookie has not yet expired, Google and the website can tell that the user clicked on the ad and proceeded to that page.
Each Google AdWords advertiser has a different cookie. Thus, cookies cannot be tracked using the website of an AdWords advertiser. The information obtained using the conversion cookie is used to create conversion statistics for the AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, advertisers do not obtain any information that can be used to personally identify users. If you do not want to participate in tracking, you can opt-out of this by easily disabling the Google Conversion Tracking cookie by changing your browser settings. In doing so, you will not be included in the conversion tracking statistics.
The website operator has a legitimate interest in analysing user behaviour to optimise both its website and its advertising.
Plugins and tools
This Service uses the TripAdvisor-Widget. It is operated by TripAdvisor LLC, 400 1st Avenue, Needham, MA 02494, USA.
To use the TripAdvisor-Widget, it is necessary to set cookies and save your IP address. This information is generally transmitted to a TripAdvisor server in the USA and stored there. The provider of this Service has no influence on this data transfer.
The use of the TripAdvisor-Widget is in the interest of making our Service appealing.
Further information about handling user data, can be found in the data protection declaration of Tripadvisor: https://tripadvisor.mediaroom.com/us-privacy-policy
This Service uses the Google Maps map service via an Link. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use Google Maps, it is necessary to save your IP address. This information is generally transmitted to a Google server in the USA and stored there. The provider of this Service has no influence on this data transfer.
The use of Google Maps is in the interest of making our Service appealing and to facilitate the location of places specified by us on the Service.
Further information about handling user data, can be found in the data protection declaration of Google at https://policies.google.com/privacy
E- Mail Monitoring
We provide e-mail addresses on the Site which enable you to contact us. In order to check for viruses and the presence of inappropriate content, we reserve the right to intercept, monitor and inspect all material and information transmitted over our system.
We do not intend to offer services to or solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on this Site.
We may link to Websites that have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such linked sites, and encourage you to become acquainted with them prior to use.
Applicable Law and Jurisdiction
South Africa’s Protection of Personal Information Act (POPI Act)
To the date above policy was updated, the South Africa’s Protection of Personal Information Act (POPI Act) was not yet commenced.
More information can be found at: